At Glamelvara, we prioritize a secure and transparent shopping experience. This Payment Policy outlines how we process transactions, the methods we accept, and how we handle payment-related inquiries or issues. By placing an order with us, you agree to the terms below.
Accepted Payment Methods
We exclusively use PayPal to process all transactions. This ensures a high level of security for your financial data.
- Options: You may pay using your existing PayPal balance or by using credit/debit cards linked directly through the secure PayPal gateway.
- Authorization: All payments must be successfully authorized at the time of purchase. We do not process, prepare, or dispatch orders until confirmation is received from the payment provider.
Pricing & Currency
- Currency: All transactions on Glamelvara.shop are processed in British Pounds (GBP £).
- Transparency: Product prices, applicable taxes (if any), and shipping fees are clearly displayed at checkout before you finalize your payment.
- Fixed Shipping Fee: A standard shipping fee of £10.00 applies to all orders. This is calculated and displayed at the final stage of checkout.
- Pricing Changes: We reserve the right to adjust pricing at any time. However, these changes will not affect orders that have already been confirmed and paid for.
Security & Data Protection
- PCI Compliance: All payments are handled by PayPal’s secure, PCI-compliant infrastructure.
- Data Privacy: Glamelvara does not store, access, or process your full credit card numbers or banking credentials. These sensitive details remain exclusively within PayPal’s secure environment. We only receive confirmation that a payment has been successfully authorized.
Billing & Verification
To avoid processing delays, please ensure that the billing address provided at checkout matches the address associated with your PayPal or payment card.
- Verification Holds: On occasion, an order may be flagged for verification to protect against unauthorized transactions. If your order is placed on a “temporary hold,” we may reach out for additional confirmation.
Troubleshooting Payment Issues
If your payment is declined or fails, please check the following:
- Account Status: Ensure your PayPal account is active and verified.
- Funding Source: Confirm that your linked card or bank account has sufficient funds.
- Security Triggers: Sometimes, banks block international or online transactions. Check your bank’s app or security settings to approve the transaction.
- Retry: If you are still experiencing issues, try clearing your browser cache or using a different browser before attempting the payment again.
Order Confirmation
Once your payment is successfully processed:
- You will receive an Order Confirmation email sent to the address provided at checkout.
- If you do not receive this within 15 minutes, please check your Spam or Junk folders.
- If it is still missing, please contact our support team at support@glamelvara.shop, and we will verify the status for you.
Cancellations & Refunds
- Customer-Requested Cancellations: You may request to cancel an order before it has been dispatched. Please contact us immediately, as our fulfillment process moves quickly.
- System-Initiated Cancellations: To maintain a secure environment, we reserve the right to cancel and refund any orders suspected of fraudulent activity or unauthorized use. You will be notified via email if such an action is taken.
- Refund Processing: All refunds are issued back to the original payment method used during checkout (e.g., your PayPal account or linked card).