At Glamelvara, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be exactly what you expected. This policy outlines how to initiate a return, what qualifies for a refund, and how we handle those requests.
The Return Window
You have 30 days from the date of delivery to initiate a return for your order.
- Requests made after this 30-day window may not be approved.
- The 30-day period begins on the day the courier marks your package as “Delivered.”
Return Eligibility Criteria
To ensure your return is accepted, please ensure the item meets these conditions:
- Condition: The product must be unused, unworn, and in the exact condition you received it.
- Packaging: All original packaging, tags, labels, and accessories must be included.
- Exclusions: Items damaged due to improper customer handling, misuse, or normal wear and tear after delivery are not eligible for return.
How to Initiate a Return (Step-by-Step)
We have made the return process simple and transparent. Please follow these steps to initiate your request:
- Step 1: Contact Support. Send an email to support@glamelvara.shop with the subject line “Return Request: [Your Order Number].”
- Step 2: Provide Details. Include your order number, the item(s) you wish to return, and the reason for the return.
- Step 3: Verification. Once we receive your request, our team will review the details. If your item is damaged or defective, please attach clear photos to your email.
- Step 4: Receive Your Label. Once approved, we will send you a prepaid return shipping label via email.
- Step 5: Ship the Item. Pack the item securely in its original packaging, affix the prepaid label, and drop it off at the designated courier location provided in our instructions.
Important: Please do not ship items back without prior approval, as unapproved returns cannot be tracked and may be rejected.
Shipping & Costs
- Free Returns: Glamelvara provides a prepaid return shipping label for all approved returns. You are not required to pay for return shipping.
- Responsibility: You are responsible for ensuring the item is packaged securely to prevent damage during return transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, please notify us within 48 hours of delivery.
- Please provide photos of the item and the packaging.
- We prioritize these cases and will work quickly to provide a resolution, whether that is a full refund or a replacement process.
Refund Process
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- Processing: If approved, your refund will be processed within 10 business days.
- Method: Refunds are issued back to the original payment method (PayPal) used at the time of purchase.
- Timeline: After we issue the refund, the time it takes for the funds to appear in your account depends on your payment provider/bank and is outside our control.
Restocking Fee
At Glamelvara, we believe in a fair and simple shopping experience. We do not charge restocking or handling fees for returned items. When you return an eligible product, you will receive a full refund of the purchase price, provided the item is returned in its original, unused condition with all tags and packaging intact.
Exchanges
To ensure the fastest service and maintain accurate inventory levels, Glamelvara does not offer direct exchanges.
How to get a different item:
If you would like a different product, color, or size, please follow our standard return process to send your original item back for a refund. Once the return is processed and your refund is issued, you are welcome to place a new order for the item you prefer. This process ensures you get your new item as quickly as possible while keeping your transaction records clean and accurate.
Cancellations
We process orders quickly to ensure they arrive at your doorstep on time. Because of this, cancellations are only possible if the order has not yet been dispatched from our warehouse.
- If you need to cancel: Please contact us immediately at support@glamelvara.shop or via phone. Please include your order number in the subject line.
- If the order has shipped: Once an order has been dispatched and a tracking number has been generated, it can no longer be cancelled. You will need to wait for the package to arrive and then follow our standard Return & Refund process.