At Glamelvara, we want customers to feel confident when placing an order and reassured if a return or refund is needed. This policy explains how returns and refunds are handled, what conditions apply, and what customers can expect at each stage of the process.
We have structured this policy to answer common questions customers may have when considering a return or refund. Please read all sections carefully to understand eligibility, timelines, responsibilities, and outcomes.
Return Eligibility Criteria
Returns are accepted for both defective and non-defective products, provided the item meets our eligibility requirements. To qualify for a return, the product must be unused, unworn, and in the same condition in which it was received. Any signs of use may affect eligibility.
All original packaging, tags, labels, and accessories must be included with the returned item. Missing components or altered packaging may result in the return being rejected or delayed during inspection. Items that are damaged due to customer handling, misuse, or normal wear after delivery are not eligible for return. Returns are evaluated after the item is received to ensure all conditions are met.
Return Window
Customers may request a return within 30 days from the date of delivery. This timeframe allows sufficient opportunity to inspect the product while maintaining fair return conditions.
Return requests submitted after the 30-day window may not be approved. The return window begins on the day the order is marked as delivered by the courier. We recommend initiating a return request as soon as possible once you decide not to keep the item to avoid delays or ineligibility.
Change of Mind Returns
If a customer changes their mind after purchasing an item, a return may still be requested as long as the product remains unused and meets all eligibility criteria. Change-of-mind returns are treated the same as standard non-defective returns.
The item must be returned in original condition, with no signs of use, and within the approved return window. Products that have been used, altered, or damaged after delivery will not qualify. Once the return is approved and received, it will proceed through inspection before a refund is issued according to our refund process.
How to Start a Return
To begin a return, customers must contact our support team with their order number and reason for return. This step ensures the return is properly logged and tracked.
After the request is reviewed and approved, customers will receive clear instructions on how to return the item. Returns should not be sent without approval, as unapproved returns may be delayed or rejected.
All return communication is handled through our official support channels to ensure clarity and proper handling. All the contact information is mention on Contact Us page.
Return Shipping & Responsibility
All approved returns are sent by mail, and a return shipping label is provided by Glamelvara. The cost of return shipping is fully covered by us, and customers are not required to pay any return fees. The return label is included or provided with return instructions, ensuring a simple and hassle-free return process. There are no restocking fees for returned items.
Customers are responsible for securely packaging the item to prevent damage during return transit. Damage caused due to poor packaging may affect refund eligibility.
Wrong Item Ordered by Customer
If a customer orders the wrong item by mistake, the return is still accepted under our standard return policy, provided the item is unused and meets eligibility conditions.
In such cases, the return process remains the same, including the provided return label and covered shipping cost. Customers may place a new order for the correct item after the return is initiated.
We recommend carefully reviewing product details before placing an order to avoid unnecessary returns or delays.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incomplete, or incorrect, customers must notify us within 48 hours of delivery. Prompt reporting allows us to assess and resolve the issue efficiently.
Clear photos showing the damage or issue are required for verification. Once reviewed and confirmed, we will determine the most appropriate resolution.
These cases are handled with priority to ensure customers receive the correct product or outcome as quickly as possible.
Refund Process Overview
Refunds are initiated only after the returned item is received and inspected. Inspection ensures the item meets the eligibility conditions outlined in this policy.
Once approved, refunds are processed directly to your PayPal account used at the time of purchase. Customers will receive an email confirmation once the refund has been issued by PayPal.
Refund Processing Time
Approved refunds are processed within 10 business days after the return inspection is completed. This timeframe allows for verification and payment provider processing. The time it takes for funds to appear in the customer’s account may vary depending on the payment provider or bank. These delays are outside our control.
Customers are encouraged to monitor their account and contact their payment provider if additional time is required.
Exchanges Policy
Glamelvara does not offer direct exchanges. This policy helps maintain accurate inventory and processing timelines. If a customer wishes to receive a different item, they may request a return and refund for the original purchase. Once the refund is completed, a new order can be placed.
This process ensures transparency and avoids confusion between returned and replacement items.
Order Cancellations
Orders may be cancelled only if they have not yet been dispatched. Customers must contact our support team as soon as possible after placing the order to request cancellation. Once an order has been shipped, it can no longer be cancelled and must follow the standard return process instead.
Cancellation requests are handled during business hours and are subject to order status at the time of request.
Contact Information
Business Name: Glamelvara
Email: support@glamelvara.shop
Phone Number: +44 74 9032 9453
Business Hours: 08:00 AM – 4:00 PM (Monday–Friday) (GMT+00:00)
Address: 70 Grange Road, Romford RM3 7DX, United Kingdom