Thank you for choosing Glamelvara. This Shipping Policy is designed to clearly explain how orders are processed, handled, shipped, and delivered within the United Kingdom. Our aim is to help customers understand each step of the shipping process so there are no uncertainties after placing an order.
This policy outlines timelines, responsibilities, possible delays, and tracking details in a structured manner. We encourage customers to review this policy before completing a purchase to ensure clear expectations regarding delivery.
Shipping Coverage & Delivery Area
Glamelvara currently ships only within the United Kingdom. All orders are prepared and dispatched for UK destinations, allowing us to maintain consistent delivery timelines and reliable courier handling. We do not offer international shipping at this time. Orders placed with non-UK delivery addresses will not be processed, and customers are advised to ensure their shipping location is within the UK before placing an order.
Any future changes to shipping regions will be clearly communicated on our website and updated in this policy to avoid confusion.
Order Cut-Off Time
Orders placed before 12:00 PM (GMT+00:00) on a business day are considered for same-day processing. Orders placed after this cut-off time are moved to the next business day for processing. Business days are defined as Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next working day.
The cut-off time helps us manage orders efficiently and ensures accurate processing timelines are communicated to customers from the start.
Order Processing & Handling Time
Once an order is placed, it enters the processing and handling phase. Processing time ranges from 1 to 2 business days, depending on order volume and verification requirements. This stage includes order confirmation, payment verification, item inspection, quality checks, secure packaging, and preparation for courier handoff. Each step is performed carefully to ensure accuracy and product safety. Customers are notified once the order has been successfully dispatched.
Transit Time After Dispatch
After an order is dispatched, it enters the transit phase handled by the courier. Transit time typically ranges from a minimum of 3 to 7 business days, depending on location and courier operations. Transit time refers only to the shipping duration after dispatch and does not include processing or handling time. Delivery speed may vary based on regional accessibility and courier schedules.
While couriers aim to deliver within the estimated timeframe, transit durations are subject to external factors beyond our control.
Estimated Total Delivery Time
The total estimated delivery time includes processing, handling, and transit. Under normal conditions, customers can expect delivery within 4 to 9 business days from the date the order is placed. The minimum delivery time applies when orders are placed before the cut-off time and processed promptly. The maximum timeframe applies during peak periods or when courier delays occur. Delivery estimates are provided to guide expectations and should be treated as approximate timelines rather than guaranteed delivery dates.
Shipping Charges
A fixed shipping fee of £10.00 is applied to all orders within the United Kingdom. This charge is clearly displayed during checkout before payment is completed.
The shipping fee covers handling, packaging, and courier services. There are no hidden shipping costs added after checkout. Customers are encouraged to review all charges before confirming their order to ensure transparency and clarity.
Order Tracking & Dispatch Confirmation
Once your order is dispatched, you will receive a dispatch confirmation email confirming that the shipment has left our facility. This email serves as proof that the order is now in transit. When available, tracking information will be included in the confirmation email or made accessible through the Track Your Order page on our website.
Tracking updates are provided by the courier and may take some time to appear after dispatch. Customers are advised to check the tracking status periodically.
Delivery Delays & Unforeseen Circumstances
Delivery timelines may be affected by factors beyond our control. These include, but are not limited to:
- Weather conditions
- Public holidays or national events
- Courier operational delays
- High-volume shipping periods
- Road closures or regional restrictions
While we work closely with courier partners, delays caused by these factors cannot always be avoided. We appreciate customer patience in such situations.
Address Accuracy & Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. Incorrect or incomplete address details may result in delivery delays or failed delivery attempts. Once an order has been dispatched, address changes or redirection requests cannot be accommodated. If a parcel is returned due to address issues, re-delivery may require additional time or charges.
If a delivery attempt fails multiple times, the parcel may be returned to us. In such cases, customers will be contacted to discuss next steps.
Damaged, Missing, or Incomplete Deliveries
If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery. Clear photos of the issue are required for verification. Once the issue is reviewed and confirmed, we will determine the most appropriate resolution based on the situation.
Prompt reporting helps us resolve issues efficiently and ensures accurate handling of delivery-related concerns.
Contact Information
Business Name: Glamelvara
Email: support@glamelvara.shop
Phone Number: +44 74 9032 9453
Business Hours: 08:00 AM – 4:00 PM (Monday–Friday) (GMT+00:00)
Address: 70 Grange Road, Romford RM3 7DX, United Kingdom